From Legacy Systems to AI Automation for a Leading Janitorial & Maintenance Service Provider
The Client
National Janitorial Solutions (NJS)
National Janitorial Solutions (NJS), founded in the late 1980s and headquartered in New Jersey, has grown into a premier janitorial and facilities management provider. Operating across all 50 states and servicing 18,000+ locations, NJS delivers specialized cleaning services to a wide array of industries — including healthcare, education, and retail.
Over the years, NJS has earned a reputation not just for excellence in service delivery but also for embracing technology. Its pioneering use of solutions like CleanTelligent and Lighthouse helped establish its reputation as a tech-forward company in a traditionally manual industry.
As a key brand under The Facilities Group (TFG) — a network serving over 27,000 locations across the U.S. and Canada — NJS needed a technology backbone that could keep up with its scale and ambitions.
The Challenge
NJS had relied on a legacy desktop-based system to manage critical operations, including:
- Accounting
- Vendor management
- Work order processing
But as business grew, the cracks in the system became clear.
- Unmanageable Costs
The vendor behind the legacy system was shifting to a cloud-based model — and began charging $1 per work order. With NJS handling over 25,000 work orders per month, this meant a projected $300,000+ in annual software costs, just for basic usage. - No Customization, Clunky UX
Small tweaks were possible, but full customization was off the table. The interface was outdated — small fonts, poor navigation, locked to local machines, and unintuitive for modern users. - Fragmented Workflows
The desktop-only setup limited collaboration and accessibility across departments — especially as NJS’s workforce expanded across remote teams and field operations.
The Solution
A Custom ERP, Built for Scale
NJS partnered with DPL to build Jan-IT, a custom enterprise platform designed to solve today’s problems and support tomorrow’s growth. From day one, the goal was clear: deliver a web-based ERP system that matches the depth of the legacy software while unlocking agility, speed, and cost control.
User-Centric UX
We replicated core legacy features into a modern, intuitive interface that minimized disruption for teams familiar with the old system.
Modular & Agile
Using MoSCoW analysis, we focused on must-have features for initial launch, saving others for future phases.
Training & Adoption
With hundreds of vendors and siloed departments, user acceptance was a challenge. We delivered customized training programs to drive adoption across all departments.
Data Migration & Cleanup
Migrating 40 years of historical data was no small task. We performed extensive data cleaning and transformation to align legacy structures with modern schema — ensuring clean, queryable data moving forward.
The Next Leap: AI + Automationd
With Jan-IT live, NJS and DPL pushed the envelope further — bringing AI-powered automation into daily operations to eliminate manual bottlenecks and scale intelligently.
The AI Challenge
Processing 50,000+ work orders every single day meant sifting through a mountain of unstructured documents — PDFs, invoices, POs — often submitted via email. Staff were:
- Manually extracting PO numbers, vendor IDs, and invoice details
- Cross-referencing and entering data by hand
- Spending over 400 hours each week on repetitive tasks
It was error-prone, inefficient, and expensive.
The AI-Powered Solution
DPL designed and deployed a custom document intelligence pipeline, combining cutting-edge AI with practical automation.
The Results
Driving operational efficiency at scale. From automation to data modernization, we deliver measurable outcomes that matter.
50,000+
Work Orders Automated per Day400+ Hours
Manual Labor Saved per Week$300,000+
Annual Software Fees Avoided18,000+
Locations Served in USA40 Years
Historical Records MigratedA Lasting Partnership
What began as a software rebuild grew into a full-scale digital transformation. Today, NJS continues to evolve alongside DPL — and the trust built over years of collaboration has led to even greater responsibilities:
- Building an internal ERP system for W2 employees, serving hospital and retail chains
- Exploring mobile extensions for vendor access
- Piloting third-party service integrations
- Scaling AI initiatives to other operational areas
