Sindh Ombudsman: Accelerating Public Grievance Resolution with an Intelligent Digital Workflow
65% Faster Processing with 92% AI Classification Accuracy
DPL partnered with Sindh Ombudsman to modernize citizen complaint handling. Using Amazon Bedrock and NLP models, the platform classifies grievances, reads sentiment, and routes cases so officers spend time resolving issues instead of sorting them.
What DPL Delivered:
- Amazon Bedrock-powered complaint classification
- NLP sentiment analysis on citizen submissions
- Intelligent routing across officer queues
- Real-time dashboards for case load and SLA
- 99.9% availability on AWS-managed infrastructure