The Opportunity
BOUNCE started their operations in Melbourne, Australia and since then have expanded globally. Today their in-door trampoline parks serve thousands of customers worldwide. BOUNCE set out to ease and improve their customer experience by offering a mobile application to their customers. The app would allow customers to create personal profiles and easily book visits to any of the 30+ locations worldwide. They also planned on offering loyalty points to participants and allow customers to easily manage their payments. To provide a winning customer experience solution, BOUNCE brought DPL on-board as their technology partner.

The Client
BOUNCE offers indoor playgrounds and trampoline centers to over 4 million people spread across 16 countries. They are a part of the global freestyle movement; inspiring the world to move, connect, and develop as part of their BOUNCE Tribe. Offering a space that creates and celebrates joy, fun, and self-powered adrenaline, their purpose is to 'Inspire movement, self-expression & human connection'. Attracting a wide range of audiences from pre-schoolers, teenagers to elite athletes, and corporate groups, BOUNCE's global popularity has soared since their inception.